tarot services Policy

Simone von Frankenberg trading as Bend The Dots

Last Updated: 10 October 2026

Tarot Services Policy

Please read the policy below before booking a tarot reading with me.  You can find more information about what a tarot reading with me entails in the frequently asked questions section here. 

I am honoured that you are considering booking a reading with me. There are a few important pieces of information to keep in mind before booking an appointment.  They are as follows:  

  1. All readings are confidential. 

  2. Before the tarot reading, payment must be made in full.   All payments are made at the point of booking online via the website.

  3. I do not give tarot readings to people under the age of 18.  You must be 18 or over to receive a tarot reading or attend a class.

  4. All tarot readings and classes are held in English.

  5. Please note that all bookings are non-refundable. Clients may reschedule their appointment within 48 hours before the appointment, but there are no refunds, i.e. cancellations.  You can reschedule your appointment by going to the Acuity calendar.  More detailed instructions can be found here. 

  6. With the above in mind, please take your time to read the written description next to each tarot service option to ensure you choose the service that is right for you.  

  7. Abusive or threatening behaviour will not be tolerated.  I will not condone violent, racist, homophobic or any ill behaviour of any sort. If such behaviour occurs before or during the reading, I reserve the right to refuse our appointment or stop the reading.

  8. I’m not a licensed counsellor or therapist, and as such, I’m not qualified to help people with mental health issues.

  9. Video call readings will be held via video call on Zoom.

  10. Once the allotted appointment time has begun, there will be a 10-minute wait period.  If you are going to be late, please let me know by email info@bendthedots.com  if I don't hear from you then I have the right to cancel your appointment without reimbursement.

  11. Following one-to-one readings, clients will receive a summary of their reading in PDF format within 2 to 3 days.  This will be sent to the email address that you leave in the booking form.

By booking a reading or class with me, you agree to the terms as stated above.

Gift certificate Policy

  • Gift Certificates are valid until 31 December of the third calendar year following their purchase.

  • The price of the tarot reading specified on the voucher is guaranteed for the first 12 months from the purchase date.

  • After 12 months, the voucher retains its full original monetary value and can be redeemed against any available reading. If prices have increased, you may need to pay the difference.

  • All bookings are subject to availability and must be pre-scheduled online using the Acuity booking system. No drop-ins allowed.

  • Appointments are available during my business hours, listed on the Bend The Dots homepage.

  • Gift vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.

  • No change or credit will be given for unused portions of the voucher.

Terms of Use:

  • The voucher must be presented at the time of the appointment for validation.

  • Gift vouchers are redeemed at the point of booking.

  • If a reservation is made using the gift voucher and the client does not show up, the voucher will be considered redeemed.

  • We are not responsible for lost, stolen, or unauthorised use of the voucher.